IT Documentation

Index to all documents available from the IT Department

User guides for visitors - User Guides for Staff - User Guides for Students - Technical Guides - Forms - Procedures - Service Levels - Policies - Committees - Licences - Surveys

User guides

Can't find what you're looking for in this documentation? Try the IT support Wiki

For visitors to SOAS from other universities

• Location independent networking - using your laptop and home institution ID at SOAS

For staff

• Health and Safety
• Working with Display Screens (HSE external guide in PDF format)

• Security
• Code of Practice for Electronic Data Storage, Transmission and Backup
• Changing your password
• Checking your files or external storage devices for virus
• Keeping your anti-virus software up-to-date
• Installing and using digital signatures
• How to disable autologin on a Macintosh computer running OS X

• IT Services
• A Quick Guide to IT Services for Staff
• A Guide to Staff Computing Support Services
• Guidelines for posting messages within SOAS
• Location independent networking - using your SOAS account while at another university

• Web and intranet
• Connecting to the SOAS Wireless network (only available from inside SOAS)
• Making Web pages available at SOAS
• Design Guide for Intranet pages
• Making Dreamweaver 4 XHTML compliant
• Printing a copy of the on-line SOAS Directory

• E-mail
• Code of Practice in the Use of E-mail
• Code of Practice in the Use of Electronic Mail Lists
• About the SOAS Email system
• How to use the SOAS Email System

• Telephone
• Out-of-Office Guide
• Quick Set Up guide for C3000 voicemail
• User Guide for C3000 Voicemails System
• User Guide for C3000 Fax System
  

• Printing/copying
• printing confidential documents securely
• printing to SOAS-headed paper
• printing double-sided documents (duplexing)
• changing your default printer
• changing your default paper size
• Prioritising Copying at a shared-use Printer/copier

• Scanning and colour management
• Basic Colour Management
• How to Scan Images into a Computer
• How to scan using a Xerox DocuColor 1632 networked scanner

For students

• Health and Safety
• Working with Display Screens (HSE external guide)

• Security
• Code of Practice for Electronic Data Storage, Transmission and Backup
• Changing your password
• Checking your files or external storage devices for virus
• Installing and using digital signatures

• Wireless network
  • Connecting to the SOAS Wireless network (only available from inside SOAS)
• IT Services
• Quick Guide to IT Services for Students
• Location independent networking - using your SOAS account while at another university

• Email
• Code of Practice in the Use of E-mail
• Code of Practice in the Use of Electronic Mail Lists
• About the SOAS Email system
• How to use the SOAS Email System

• Printing
• A Guide to Printing in the Computer Labs (PDF)
• printing confidential documents securely
• printing double-sided documents (duplexing)

• Scanning and colour management
• Basic Colour Management
• How to Scan Images into a Computer
• How to scan using a Xerox DocuColor 1632 networked scanner

Technical guides

These are written for those with some technical familiarity with the systems concerned.

• Setting up a mobile Web server on a laptop PC

Forms

• Form for requesting IT Equipment - for use by Faculty Administrators (Excel spreadsheet)
• Form for staff to request mobile IT equipment (HTML format)
• Computing equipment purchase request (PDF format)
• Theft reporting (PDF format)
• Staff development application form - obtainable from the HR Web site
• Outline Service Level Agreement (SLA)

Procedures

• Procedure for repairing desktop computers
• Requesting IT Equipment and Services see also Procedures for Recruiting Staff
• Disposing of unwanted IT Equipment and packaging
• Procedures to be followed by the SOAS Telephone Switchboard in Dealing with Requests for Personal Information
• Requesting Non-standard Services through SOAS Firewalls
• Procedures for Dealing with Minor Breaches in School IT Policies
• Procedure for opting out from the public email directory (links to Data Protection pages)

Service Levels

• IT Support Desk Service Level Statement for Members of SOAS

Policies

• IT Policies
  • Policy Statement
  • Compliance with Legislation
  • Conditions of Use
  • IT Security Policy
  • Use of Information Servers
  • Individual and Workgroup Equipment & Software
  • Maintenance and Support of IT Equipment and Software
  • Connection to and Accounts on the School Network
  • Use of E-mail
  • Use of the World Wide Web
  • Use of Telephones
  • Use of Facimile Machines
  • Use of Photocopying and Printing Equipment
  • IT Purchasing Policy
  • Disposal of IT Equipment
  • The Community Beyond SOAS
  • Noncompliance with these Policies
  • Annex 1 - Definition of terms
  • Annex 2 - the IT Security Working Group
  • Annex 3 - Agreements and Disclaimers
  • Annex 4 - Supported Systems
  • Annex 5 - IT Services for visitors who are at SOAS under formal Academic Hospitality arrangements
  • Annex 6 - Pre-requisites for VPN Use

• SOAS Data Protection Policy
• Internet Access from the Halls of Residence
• Web Policies and Guidelines

Committees

• Multimedia Users' Group
• meeting notes for 3 February 2004
• IT/AV User Panel
  • 2003 March meeting: agenda+AV Manager's Report+Network Manager's Report+Benchmark Figures - Minutes
  • 2003 May meeting: agenda+Paper: Strategic Approaches to the Provision of Student Computers+A Quick Guide to Staff Computing Support - Minutes
• Information Strategy Committee
• Please Note that where a link from the Agenda or Minutes to the relevant Appendix exists, the link will be indicated by underlined text (e.g. Appendix J)
• Minutes of the meeting held 01 November 2006
• Agenda for the meeting to be held on 01 November 2006
• Minutes of the meeting held 16 May 2006
• Agenda for the meeting to be held on 16 May 2006
• Minutes of the meeting held 21 February 2006
• Agenda for the meeting to be held on 21 February 2006
• Minutes of the meeting held 08 November 2005
• Minutes of the meeting held 10 May 2005
• Minutes of the meeting held 22 February 2005
• Minutes of the meeting held 26 October 2004
• Minutes of the meeting held 7 May 2004
• Minutes of the meeting held 30 January 2004
• Minutes of the meeting held 24 October 2003
• Minutes of the meeting held 31 January 2003
• Minutes of the meeting held 18 October 2002
• Information Technology Sub-committee (disbanded June 2002)
• Terms of Reference
• Membership and Minutes of Meetings
• Management Information Services Committee (MISC) (disbanded June 2002)
• Terms of Reference
• Membership
• MISC meetings

Licences

• Microsoft
• Full details of products available under Volume Licencing
• Product Use Rights
• Adobe

Surveys

• 2004 User Questionnaire results
• 2006 Student Computer Ownership Survey results
• 2008 Student Computer Ownership Survey results

IT Documentation
• Policies
• Procedures
• Staff user guides
• Student user guides
• Technical guides
• Forms
• Service Levels
• Minutes of meetings
• Licences
• Surveys